Shipping & Delivery Policy

Introduction

This Shipping & Delivery Policy explains how RedBird Sportswear handles the production, shipment, and delivery of custom sportswear and related products ordered through our services.

Because our products are primarily custom-manufactured, production and delivery arrangements may vary depending on the product, order quantity, customization requirements, sampling, destination, shipping method, and other project-specific factors.

This policy should be read together with our Terms & Conditions, Privacy Policy, and any specific shipping or delivery terms included in your quotation or commercial agreement.

By placing an order or requesting our manufacturing services, you acknowledge and agree to the shipping and delivery practices described in this policy, subject to any different terms agreed in writing for your specific project.

Effective Date:
September 7, 2026

Production & Processing Time

Production time for custom sportswear depends on the product type, order quantity, materials, customization requirements, sampling, branding, and other project-specific requirements.

Where applicable, sample development and approval take place before bulk production begins. The production timeline for a confirmed order will depend on the agreed specifications and the time required to complete the manufacturing process.

Any production timeframe provided by RedBird Sportswear is an estimate unless a specific timeframe has been confirmed in writing as part of the applicable quotation or agreement.

Production may take longer where there are changes to approved specifications, delays in customer approvals, material availability issues, additional customization requirements, or other circumstances affecting the project.

Sample Orders & Approval

RedBird Sportswear may provide product samples before bulk production to help customers review product specifications, materials, fit, construction, branding, and finishing details.

Sample production and delivery times may vary depending on the product, customization, materials, and shipping method.

Customers are responsible for reviewing samples and providing any required feedback or approval before bulk production begins. Delays in providing approvals or requested changes may affect the overall production and delivery timeline.

Once a sample or final specification has been approved, bulk production will generally proceed according to the approved product requirements.

Sample shipping costs and other applicable sample-related charges will be communicated as part of the relevant quotation or project terms.

Bulk Orders & Shipping

For confirmed bulk orders, RedBird Sportswear will arrange shipping according to the shipping method, destination, and delivery terms agreed with the customer.

Shipping arrangements may vary depending on order quantity, product requirements, destination country, carrier availability, and the selected shipping method.

Shipping costs and applicable delivery charges will be communicated as part of the quotation or commercial agreement where applicable.

Bulk orders will generally be prepared for shipment after production and final quality inspection have been completed. Customers may be provided with relevant shipment or tracking information when available.

Manufacturing time and shipping transit time are separate stages of the order process unless otherwise agreed in writing.

Delivery Information & Customer Responsibilities

Customers are responsible for providing accurate and complete delivery information, including the recipient’s name, company name where applicable, delivery address, contact details, and any other information required for shipment.

RedBird Sportswear is not responsible for delays, failed deliveries, additional shipping charges, or other issues caused by incorrect, incomplete, or outdated information provided by the customer.

Customers should ensure that the destination can receive the shipment and that any necessary local delivery arrangements or requirements are satisfied.

For international shipments, customers may also be responsible for providing information or documentation required for customs clearance or importation where applicable.

If delivery information changes after an order has been prepared or shipped, additional charges or delays may apply depending on the circumstances and carrier requirements.

Customs, Duties & Import Charges

International shipments may be subject to customs duties, import taxes, tariffs, clearance fees, or other charges imposed by the destination country or its authorities.

Unless otherwise agreed in writing, these charges are the responsibility of the customer.

Customers are responsible for understanding and complying with applicable import requirements in their destination country, including any required permits, registrations, documentation, or product-specific requirements.

RedBird Sportswear may provide available shipping or commercial documentation required for the shipment, but we cannot guarantee customs clearance or be responsible for requirements imposed by the destination country’s authorities.

Customs inspections, clearance procedures, documentation requirements, or delays may affect the final delivery time and are generally outside our reasonable control.

Delivery Times & Delays

Delivery times depend on the selected shipping method, destination, carrier, customs processing, and other factors affecting transportation.

Any delivery timeframe provided by RedBird Sportswear is an estimate unless a specific delivery timeframe has been expressly agreed in writing.

Shipments may be delayed due to circumstances outside our reasonable control, including customs inspections or clearance, carrier delays, severe weather, transportation disruptions, government actions, public emergencies, or other unforeseen events.

Where we become aware of a significant shipping or delivery delay, we will make reasonable efforts to communicate relevant information and assist with available next steps.

RedBird Sportswear is not responsible for delays caused by circumstances outside our reasonable control, provided that we take reasonable steps to manage and communicate such delays.

Damaged, Missing, or Incorrect Deliveries

Customers should inspect shipments as soon as reasonably possible after delivery and notify RedBird Sportswear promptly if products arrive damaged, are missing, or appear to differ from the agreed order specifications.

Where a delivery issue is reported, we may request photographs, shipment details, product information, packaging information, or other reasonable evidence to help us investigate the matter.

If products are damaged during transportation, customers should retain the original packaging and shipping materials where reasonably possible, as these may be required when investigating or submitting a claim with the relevant carrier.

If an order is found to have a manufacturing error, shortage, or other issue attributable to RedBird Sportswear, we will work with the customer to determine an appropriate resolution in accordance with the applicable order terms.

Issues caused by incorrect delivery information, improper handling after delivery, unauthorized modifications, or circumstances outside our reasonable control may not be the responsibility of RedBird Sportswear.

Any applicable claims, returns, replacements, or refund procedures are also subject to our Returns & Refund Policy and the terms agreed for the specific order.

Shipping Restrictions & Unavailable Destinations

RedBird Sportswear aims to support worldwide delivery where practical, but shipping availability may vary depending on the destination, carrier, product requirements, customs regulations, and other applicable restrictions.

Certain destinations may be temporarily unavailable or subject to shipping restrictions due to carrier limitations, customs requirements, government regulations, transportation disruptions, or other circumstances beyond our reasonable control.

If we are unable to ship to a requested destination, we will communicate this to the customer and, where reasonably possible, discuss available alternatives.

Customers are responsible for providing accurate destination information and for ensuring that the requested products can be legally imported into the destination country.

We reserve the right to decline or modify a shipment where shipping the products would violate applicable laws, regulations, sanctions, carrier restrictions, or other legal requirements.

Tracking & Shipment Information

Where tracking is available for the selected shipping method, RedBird Sportswear may provide the customer with shipment or tracking information after the order has been dispatched.

Tracking information is provided for convenience and may be subject to updates, delays, or limitations imposed by the relevant shipping carrier.

Customers can use the tracking information provided to monitor the progress of their shipment. Delivery status, estimated arrival dates, and other tracking information are controlled by the applicable carrier and may change during transit.

RedBird Sportswear cannot guarantee the accuracy or availability of third-party tracking information and is not responsible for carrier systems, tracking errors, or delays in tracking updates.

If tracking information indicates an unsuccessful delivery, customs hold, or other delivery issue, customers should contact us promptly so that we can assist where reasonably possible.

Shipping Costs & Additional Charges

Shipping costs for custom orders may vary depending on the order quantity, package size and weight, destination, shipping method, carrier, and other transportation requirements.

Applicable shipping charges will be communicated as part of the quotation or commercial agreement where applicable.

Additional charges may arise from circumstances such as changes to delivery information, re-delivery requests, storage fees, customs-related charges, special handling, or other costs imposed by carriers or destination authorities.

Unless otherwise agreed in writing, customs duties, import taxes, tariffs, clearance fees, and other charges imposed by the destination country are the responsibility of the customer.

If additional shipping costs arise because of information or instructions provided by the customer, those costs may be charged to the customer where applicable.

Delivery Completion & Order Receipt

An order will generally be considered delivered when the applicable shipping carrier records the shipment as delivered to the delivery address provided by the customer or to an authorized recipient.

Customers should inspect the shipment and products promptly after receipt and notify RedBird Sportswear of any apparent damage, shortage, incorrect items, or other significant delivery issue within a reasonable period.

If a shipment is returned, refused, or cannot be delivered because of incorrect or incomplete delivery information, failure to receive the shipment, customs-related issues, or other circumstances attributable to the customer, additional shipping or handling costs may apply.

Where a shipment is delayed, lost, or otherwise affected during transit, RedBird Sportswear will provide reasonable assistance in communicating with the relevant carrier and investigating the shipment, subject to the carrier’s procedures and applicable order terms.

Changes to This Shipping & Delivery Policy

RedBird Sportswear may update this Shipping & Delivery Policy from time to time to reflect changes to our shipping arrangements, services, business practices, carrier requirements, or applicable legal requirements.

When changes are made, the updated version will be published on this page and the Effective Date will be revised accordingly.

We encourage customers to review this policy periodically to remain informed about our current shipping and delivery practices.

Any shipping or delivery terms specifically agreed in writing for an individual order will continue to apply to that order where applicable.

Contact Us

If you have questions about this Shipping & Delivery Policy, your shipment, delivery arrangements, or any shipping-related matter, please contact RedBird Sportswear using the contact details below.

Contact Information:

When contacting us about a shipment, please provide relevant order or shipment information where available so that we can identify the order and assist you efficiently.

We will make reasonable efforts to respond to shipping and delivery inquiries and provide appropriate assistance based on the circumstances of the shipment.